Multichannel – of course, but how?
Multi- or omnichannel has been a much discussed topic in recent months. It is clear that customers exercise their right to freely choose their preferred purchasing and information channels , while also expecting a consistent company image. To ensure this happens companies are now being asked to adapt and this, in turn, means a change that doesn’t stop either the process or organizational structures. The system world is already affected. We develop individual solutions with you.